Along with our award wining customer support bestbuyairsoft.com offers our customers the same with product support well after there initial purchase. We offer our customers a 100% satisfaction guarantee. Below is what bestbuyairsoft.com covers after your order is placed and shipped.

Non Received Item: If you have failed to receive your item well after the expected shipping date it is important that you contact us asap. We do cover all lost items during shipping but we must contact the carrier in order to track the package or get reimbursed for the lost product.

Item Arrives Broken: If your order arrives and the item/items is broken please contact us asap. We will have to contact the shipping company in order to re inverse us for the broken product.

Opened Broken Product: If you have a product that you have opened and played with and broken etc. It is NOT available for return. However since we understand that these kinds of things do happen in the hobby of airsoft we do offer our customers an alternative that really separates ourselves from the pack. Customers can sell there used, damaged, refurbished airsoft products on our site. Please see the section sell your gun and used guns for more info.

New Unopened Product: If you have a unopened new product it DOES in fact qualify for a refund or exchange. However we DO NOT refund shipping and handling charges. There is also a 15% restocking fee for these refunds and exchanges.

We Ship The Wrong Item/Items: If we ship out the wrong item that you ordered we will exchange the item free of charge. However the item must not be taken out of the original packing or it will void the return.

Used Guns & Parts: All Used guns and parts are non-refundable and all sales are final no questions asked.