Along
with our award wining customer support bestbuyairsoft.com offers
our customers the same with product support well after there initial
purchase. We offer our customers a 100%
satisfaction guarantee. Below is what bestbuyairsoft.com covers
after your order is placed and shipped.
Non
Received Item: If you have failed
to receive your item well after the expected shipping date it is
important that you contact us asap. We do cover all lost items during
shipping but we must contact the carrier in order to track the package
or get reimbursed for the lost product.
Item
Arrives Broken: If your order arrives
and the item/items is broken please contact us asap. We will have
to contact the shipping company in order to re inverse us for the
broken product.
Opened
Broken Product: If you have a product
that you have opened and played with and broken etc. It is
NOT available for return. However since we understand
that these kinds of things do happen in the hobby of airsoft we
do offer our customers an alternative that really separates ourselves
from the pack. Customers can sell there used, damaged, refurbished
airsoft products on our site. Please see the section sell
your gun and used guns for more
info.
New
Unopened Product: If you have a unopened
new product it DOES
in fact qualify for a refund or exchange. However we DO
NOT refund shipping and handling
charges. There is also a 15% restocking fee for these refunds and
exchanges.
We
Ship The Wrong Item/Items: If we
ship out the wrong item that you ordered we will exchange the item
free of charge. However the item must not be taken out of the original
packing or it will void the return.
Used
Guns & Parts: All Used guns and
parts are non-refundable and all sales are final no questions asked.
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