How do I change quantities or cancel an item in my order?
Click the "My Account / Order Status" link at the
top of our site to view orders you have placed. Please note
that once an order has begun processing or has shipped, the
order is no longer editable.
How do I track my order?
Click the "My Account / Tracking" link at the top
of our site to track your order.
My order never arrived.
Click the "My Account / Tracking" link at the top
of our site to track your order status. Be sure that all of
the items in your order have shipped already. If you order
displays your Package Tracking Numbers, check with the shipper
to confirm that your packages were delivered. If your packages
each show a status of "delivered", please contact
customer service for assistance.
An item is missing from my shipment.
Click the "My Account / Tracking" link at the top
of our site to track your order status. Be sure that all of
the items in your order have shipped already. If you order
displays your Package Tracking Numbers, check with the shipper
to confirm that your packages were delivered. If your packages
each show a status of "delivered", please contact
customer service for assistance.
My product is missing parts.
Click the "My Account /Tracking link at the top of our
site to track your order status. Be sure that all of the items
in your order have shipped already. If you order displays
your Package Tracking Numbers, check with the shipper to confirm
that your packages were delivered. If your packages each show
a status of "delivered", please contact customer
service for assistance.
When will my backorder
arrive?
Backordered items are those which our suppliers are unable
to predict when they will have more in stock, but as soon
as they do, we will be able to ship the item to you.
